Effective Date: 1st November 2023

At Orangedabbewala, we take your privacy seriously and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your data when you use our website and services. Please read this policy carefully to understand our practices.

1. Information We Collect

a. Personal Information: We may collect the following personal information when you use our services:

  • Name
  • Contact information, including email address and phone number
  • Billing and payment details

b. Usage Information: We may collect information about your use of our website, including:

  • IP address
  • Device information, including browser type and version
  • Pages visited
  • Date and time of access

2. Use of Your Information

We use your information for the following purposes:

a. Order Processing: To process and deliver your tiffin orders, we require your personal information, including your name, contact details, and payment information.

b. Customer Support: To provide customer support and address any inquiries or concerns you may have.

c. Improvements and Customization: To enhance our website and services, understand customer preferences, and offer a more personalized experience.

d. Communication: To send transactional emails, such as order confirmations and delivery updates.

3. Information Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes secure data storage, encryption, and access controls.

4. Third-Party Services

We may use third-party services, such as payment gateways, to process transactions. These third parties may have their own privacy policies, and we encourage you to review them.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. We may keep records of your orders for legal and accounting purposes.

6. Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • To trusted service providers assisting us in delivering our services, such as delivery partners.
  • To comply with legal requirements, such as responding to court orders or law enforcement requests.

7. Your Rights

You have the right to:

  • Access and review the personal information we hold about you.
  • Correct any inaccuracies in your personal information.
  • Request the deletion of your personal information, subject to legal and operational requirements.
  • Object to the processing of your personal information for certain purposes.

8. Updates to Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website. Please review this policy periodically to stay informed.

9. Contact Us

If you have any questions or concerns about your data or our privacy practices, please contact us at:

hello@orangedabbewala.com

By using our website and services, you consent to our privacy policy. Your privacy is important to us, and we are committed to safeguarding your personal information.